Monkey See is a UK based market research company. (Company registration 7487321)
The purpose of this privacy notice is to explain how we use and look after any personal data we may collect from you as part of being a participant in a research project.
Personal data is any information about you where you can be identified, such as your full name, contact details or recognisable images of you. Monkey See is what’s known as the ‘controller’ of the personal information you provide to us.
This policy explains how we collect, manage, use and protect your personal information. In it we cover:
We collect your personal information in a number of ways:
If you are a participant in a research project we will collect a variety of information as required to cover the objectives of that project, which will have been highlighted to you when you were recruited. We will be very clear with you in the invite and introduction to the project as to our reason for collecting such information, what we will collect and how it will be used and we would only do so with your consent. Most of this will not be personal information from which you can be identified. Examples of personal information we may process include:
On other occasions, we may process personal information when we need to do this to fulfil a contract (for example, if you are conducting a research project with us and we need to pay the incentive/prize draw) or where we are required to do this by law or other regulations.
We will rarely collect any sensitive personal information. If we do, we will provide the reason why we need it and give you the option not to answer. Examples of sensitive personal information are race/ethnic origin, religion, sexual orientation, trade union membership, political opinions, criminal conviction.
How we will use your information
We will use your information:
All the personal information we process is processed within the EEA. However, for the purposes of IT hosting and maintenance your information may be situated outside of the European Economic Area (EEA). This will be done in accordance with guidance issued by the Information Commissioner’s Office.
We will only share the personal information you give us with the following third parties and for the following reasons:
We will never sell or rent your personal information to other organisations.
We hold your information only as long as necessary for each reason that we use it. We have provided some examples of the time we will keep your information in this paragraph but you can contact us for more information.
If you make a purchase from us or we pay you (e.g. an incentive for taking part in a project), we will keep the purchase/payment information for a period of seven years for accounting purposes.
If you have taken part in a market research interview (i.e. in person/over the phone), any contact information we have on you will be deleted within 3 months of the research interview. Any recordings (audio/visual) will be kept for 2 years.
Any selected images, video or audio recording included in the final research report will be deleted no later than 7 years after the project is completed.
You have a number of rights about how the personal information you provide can be used. These are:
If you would like to know more about your rights under the data protection law, you can find out more at the Information Commissioners Office website.
Remember, you can change the way you hear from us or withdraw your permission for us to process your personal information at any time by using the form on our 'Contact Us' page on our website
We keep this notice under regular review. Any changes we make will be posted on our website.
If you wish to raise a complaint on how we have handled your personal information, you can contact one of our directors who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law you can complain to the Information Commissioner’s Office (ICO).